THE PROBLEMIS HOW WE USE TIME.
The NHS does not havecapacity problem. Clinical time is finite.
THE SAME DAY. A DIFFERENT POSSIBILITY. 08:00 09:00 10:00 11:00 12:00 13:00
08:00 CONSULTATION · 08:40 ADMIN · 09:20 WAITING · 09:00 CONSULTATION · 10:40 EMPTY SLOT + 10:20 UNROUTED · 11:00 FIT NOTE · 11:40 CONSULTATION ·
ILLUSTRATIVE PRACTICE DAY / EXPLORE A SLOT
02 A closer lookTHE FUNDAMENTAL UNIT OF CARE
One slot.So much inside it. It isn’t just ten minutes.
09:20 / GP CONSULTATION 14 MIN
09: 20+
LAYER 02 / INSIDE THE SLOT Clinical context Relevant information, prepared before the consultation.
01 Patient↗ 02 Clinical context↗ 03 Time↗ 04 Communication↗ 05 Administration↗ 06 Routing↗
+ One unit of time. An entire patient journey around it.
01 EfficiencyPROTECT UNUSED TIME
No clinical slotto waste. A cancellation is an opportunity.
THE PRACTICE DAY / GP SESSIONS 14:20 · CONFIRMED
08:00
08:00 TENTATIVE Clinical time · patient context connected
08:20 CONSULTATION Clinical time · patient context connected
08:40 CONSULTATION Clinical time · patient context connected
09:00
09:00 CONSULTATION Clinical time · patient context connected
09:20 CONSULTATION Clinical time · patient context connected
09:40 CONSULTATION Clinical time · patient context connected
10:00
10:00 CONSULTATION Clinical time · patient context connected
10:20 CONSULTATION Clinical time · patient context connected
10:40 CONSULTATION Clinical time · patient context connected
11:00
11:00 CONSULTATION Clinical time · patient context connected
11:20 CONSULTATION Clinical time · patient context connected
11:40 TENTATIVE Clinical time · patient context connected
12:00
12:00 CONSULTATION Clinical time · patient context connected
12:20 TENTATIVE Clinical time · patient context connected
12:40 CONSULTATION Clinical time · patient context connected
13:00
13:00 TENTATIVE Clinical time · patient context connected
13:20 CONSULTATION Clinical time · patient context connected
13:40 CONSULTATION Clinical time · patient context connected
14:00
14:00 CONSULTATION Clinical time · patient context connected
14:20 APPOINTMENT
Clinical time · patient context connected 14:40 CONSULTATION Clinical time · patient context connected
15:00
15:00 CONSULTATION Clinical time · patient context connected
15:20 CONSULTATION Clinical time · patient context connected
15:40 CONSULTATION Clinical time · patient context connected
16:00
16:00 CONSULTATION Clinical time · patient context connected
16:20 CONSULTATION Clinical time · patient context connected
16:40 TENTATIVE Clinical time · patient context connected
ONE OPENING. THE WHOLE QUEUE IN VIEW. THE PRIORITY FIELD Need comesbefore order. Every pending request, considered together. Clinical urgency, waiting time and session compatibility inform the match.
Replay cancellation ↻ 01 Clinical review / 028 2 days Today 02 Follow-up / 041 4 days Flexible 03 Medication review / 016 3 days Flexible 04 New request / 052 1 day Tomorrow
PRIORITY GP · COMPATIBLE ATTENDANCE RISK: ADVISORY ONLY
Urgent patients are protected with a confirmed slot. The practice’s own patient orderings inform ranking; attendance risk stays advisory.
SENT → DELIVERED → READ → ACCEPTED Every offer. Every response. Tracked.
+ Capacity, recovered in real time. Illustrative workflow
02 ReliefRETURN TIME TAKEN BY ADMIN
A FINITE DAY.
Clinical timeclinical. 09:00 09:20 09:40 10:00 10:20 10:40 11:00 11:20
Fit note Prescription Result 01 Structured request →
02 Clinician decision →
03 eMED3 →
04 Secure delivery →
COMMUNICATION AT PRACTICE SCALE One considered message.A thousand connections. Approved templates, connected to clinical records. Scheduled for the right group. Every delivery and response in view.
10 50 250 1,000
10 PATIENTS
+ Remove the admin. Return the time. Illustrative workflow · clinician decisions retained
03 ForesightMAKE THE CONSULTATION COUNT
Don’t startat zero. BEFORE THE APPOINTMENT 10: 40
CONTEXT ARRIVES FIRST 01 / PATIENT INPUT 02 / ADAPTIVE CONTEXT 03 / CLINICIAN READY
+ Independent red flag detection stays active across every path. Practice questions and clinician-requested follow-up complete the picture.
Bring context into the slot THE CONSULTATION BEGINS. Arrive prepared.
+ Relevant information. Before the first moment. Illustrative workflow · not a clinical assessment
04 CohesionCONNECT THE WHOLE JOURNEY
THE VALUE ISN’T IN THE PARTS.
It’s in themworking together. 01 / EFFICIENCY Capacity
02 / RELIEF Time
03 / FORESIGHT Context
+ ONE CONNECTED SYSTEM COHESION
INTELLIGENT TASKING UTILITY
Every case hasa way forward. Clinical context informs routing. Routing informs allocation. The outcome returns to the record. One journey, with every handover connected.
EXPLORE A CASE New request Continuity Red flag Fallback
01 Continuity RELATIONSHIP + 02 Red flag URGENCY + 03 Speciality CONTEXT + 04 Practice rule HISTORY + 05 Rota AVAILABILITY + 06 Fallback RESILIENCE +
CASE / 028
01 / CONTINUITY An existing clinical relationship stays connected.
DESTINATION / AWAITING ROUTING The right context. The right destination.
Route this case ↳
CONNECTED TO THE
EMIS / SYSTMONE ↗ + One platform. Every handover connected. Illustrative workflow
08 The capability atlasA complete system, in detail
An entire platform.Down to the last detail. Four operational layers. One shared foundation. Explore the individual capabilities that make the whole work.
All layers 93 Efficiency 25 Relief 26 Foresight 17 Cohesion 22 Foundation 3
THE PLATFORM / COMPLETE INVENTORY 93.
PRODUCTION PLATFORM
01 + 02 + 03 + 04 + 05 + 06 + 07 + 08 + 09 + 10 + 11 + 12 + 13 + 14 + 15 + 16 + 17 + 18 + 19 + 20 + 21 + 22 + 23 + 24 + 25 + 26 + 27 + 28 + 29 + 30 + 31 + 32 + 33 + 34 + 35 + 36 + 37 + 38 + 39 + 40 + 41 + 42 + 43 + 44 + 45 + 46 + 47 + 48 + 49 + 50 + 51 + 52 + 53 + 54 + 55 + 56 + 57 + 58 + 59 + 60 + 61 + 62 + 63 + 64 + 65 + 66 + 67 + 68 + 69 + 70 + 71 + 72 + 73 + 74 + 75 + 76 + 77 + 78 + 79 + 80 + 81 + 82 + 83 + 84 + 85 + 86 + 87 + 88 + 89 + 90 + 91 + 92 + 93 +
Hover to inspect · Select to explore 93 / 93 VISIBLE
01 Efficiency 25 + 001 Pooled, comparative prioritisation All pending requests are assessed together, not one at a time.
The most clinically urgent patient is always seen first, regardless of when they joined the queue.
No 002 Priority ranking model (XGBoost) 004 Rule-based scoring engine (day-one fallback) 005 Iterative CutOff sessions 006 Automatic periodic CutOff 007 No-show risk shown as advisory band 009 Minimum sample threshold 010 Three-tier allocation model 011 Tentative slot expiry policy 012 "No slot opens" fallback rule 013 "Attends today" fallback rule 014 Standby notification timing 015 Guaranteed confirmed slot for urgent patients 016 Automatic upgrade for overdue patients 017 Flexible-patient preference for uncertain slots 018 Tiered alternative-slot counts 019 Session compatibility mapping 020 Allocation window controls 022 Full offer lifecycle tracking 023 Immutable offer audit log 024 Automatic fallback when receipts fail 025 Direct ITU routing bridge 02 Relief 26 + 026 Structured, type-specific request flow 027 eMED3-compliant fit note generation 028 Four-column clinician decision screen 029 Secure document delivery 030 Independent per-service toggle 031 Doctor's Letter request flow 032 Doctor's Letter direct question capability 034 Fit Note direct question capability 035 Test Results request and retrieval 036 Direct EMIS/SystmOne integration 037 Periodic / scheduled sends 038 Direct EMIS/SystmOne integration 039 Periodic / scheduled campaigns 041 Structured medication and dose capture 042 Automatic ready-for-collection notification 043 Pharmacy delivery preference 044 Three-state delivery tracking 045 Interactive quick-reply buttons 046 Unmatched message tracking 047 Auto-triggered clinical alerts 048 Approved template messaging 049 Response-time SLA tracking 050 Media attachments in templates 051 WhatsApp pricing-model compliance 03 Foresight 17 + 052 Adaptive, personalised question flow 053 19 SNOMED CT-coded clinical entry points 054 Independent red flag detection engine 055 Urgency-tiered red flag display 056 Supplementary Questions 057 Three-layer management model 058 Editable question and option management 059 Per-surgery red flag visibility setting 060 Manual clinician-triggered follow-up (Push OC) 062 Integration with Appointment Service 063 Full context handed to the clinician 064 One-tap WhatsApp booking confirmation 065 Attendance outcome recording 066 Configurable confirmation messages 068 Configurable reason, urgency, and availability lists 04 Cohesion 22 + 069 Four-stage dispatch pipeline 070 Continuity-of-care routing 071 DCB0129-assessed red flag override 072 Speciality auto-dispatch 073 History-aware rule engine 075 General inbox fallback 076 Resilient clinical system writes 077 38 production-ready reports across 10 categories 078 WhatsApp delivery funnel on every messaging report 079 Patient-level data with IG suppression built in 080 Demographic and equality reporting 081 Practice-level access without ICB login 082 Response-time SLA reporting 083 Template button response analytics 084 Practice-side relationship configuration 085 Four-level escalating access model 086 NHS Login step-up for proxy specifically 087 Independent session, slot, and access-type tracking 088 Automatic access-preference matching 089 Recurring session templates 090 Granular calendar permissions 05 Foundation 3 + 091 Opt-in / consent management 092 Multi-language support 093 Automatic filing to EMIS/SystmOne 001 Efficiency / Slot Optimisation
Pooled, comparative prioritisation All pending requests are assessed together, not one at a time.
The most clinically urgent patient is always seen first, regardless of when they joined the queue.
PRACTICE CONFIGURATION No
+ 93 capabilities from the WACure Functions & Features workbook. Audience and behaviour filters organise the inventory.
09 Different doors. Same practice.ACCESS / ONE REQUEST OBJECT
A familiar way in.A connected way forward. WACure meets patients where they already are. Every live channel connects to the same practice, the same rules, the same patient journey.
PATIENT INTENT → STRUCTURED REQUEST WhatsAppLive I need an appointment.09:02 ✓✓ Let’s get you to the right care. WebLive HOW CAN WE HELP? Request an appointment NHS AppUnder review NHS Your health. Your practice.Appointment request VoiceNext phase “I need an appointment.” WACURE / REQUEST 001
One intent. SAME PRACTICE WORKFLOW A message to the practice. A familiar beginning.
SELECT A DOOR TO TRACE THE JOURNEY ↗ + Channel demonstration. WhatsApp and web are live. NHS App is under review; voice is the next phase.
10 Beneath the experienceSYSTEM CROSS-SECTION / 01
Nothing livesin isolation. Every interaction connects back to the patient record. The clinical systems your practice already uses remain at the centre.
WACURE / PATIENT JOURNEY CONNECTED BY DESIGN CLINICAL SYSTEM FOUNDATION 01 EMIS Web Live 02 SystmOne Live 03 NHS Login Approved 04 WhatsApp Tech Partner 05 NHS App Under review
READ ↕ WRITE IM1 pairing licence PTLD019703. Read and write access to the patient record.
THE CLINICAL RECORD REMAINS AUTHORITATIVE + + Explore a connection to inspect its function and supplied integration status.
11 The foundationsSYSTEM CROSS-SECTION / 02
THE STANDARD BENEATH THE SURFACE Held.Not claimed. Clinical safety, security and accountability are part of the structure. Every layer has a purpose. Every status has a record.
10 FOUNDATION RECORDS ↓
Select a foundation to inspect its assessment detail. 01 Class I Medical DeviceClassified − Software as a Medical Device under UK-MDR Rule 12. Independently assessed by Acorn Compliance.
Assessed 18 August 2025 02 UKCA markingMarked + UK Conformity Assessed marking for the medical device.
UK medical device conformity 03 NHS DTACAssessed + Assessment covers clinical safety, data protection, technical security, interoperability, usability and accessibility.
Digital Technology Assessment Criteria 04 NHS DSPTStandards met + Data Security and Protection Toolkit self-assessment against the National Data Guardian’s ten data security standards.
NHS data security and protection 05 ISO 27001:2022Certified + Information security management covering communication solutions between healthcare institutions and patients via WhatsApp.
Certificate 490402025 · Valid to 17 June 2029 06 Cyber Essentials PlusRenewal confirmation pending + The supplied certification record lists recertification due June 2026. Confirmation of renewal is pending.
Source record: recertification due June 2026 07 DCB0129Assured by Acorn + Clinical Risk Management Plan, Hazard Log and Clinical Safety Case Report maintained as live documents.
Clinical risk management in health IT 08 ICO registrationRegistered + Registered with the Information Commissioner’s Office as a data controller.
Data controller registration 09 Penetration testingSecured by Astra + Independent penetration testing, including the OWASP Top 10 vulnerabilities.
Independent security testing partner 10 Carbon Reduction PlanPublished commitment + Commitment to achieving Net Zero by 2035.
Target: Net Zero 2035 + Statuses and assessment details from WACure’s supplied certification record. Renewal status is stated where confirmation is pending.
12 The case for connected careONE JOURNEY / ONE SYSTEM
We didn’t arrive first. We arrived ready. CAPABILITY FINGERPRINT INTAKE CONTEXT ACTION RECORD
Comparative prioritisation
↗ Where patients already are
↗ ILLUSTRATIVE WORKFLOW COMPARISON / NOT AN AUDIT OF INDIVIDUAL SUPPLIERS
The clinicianalways decides. 01 / RECOMMENDATION AI assists with assessment and priority.
HUMAN DECISION Approve illustration CLINICIAN IN THE LOOP 02 / ACTION Awaiting clinician The recommendation stops here.
+ Human oversight is a decision boundary in the system. This interactive example does not process patient data.
13 Substance, at every scalePRODUCTION / THE PLATFORM TODAY
Built. Connected.Working. B—01 / VISIBILITY 38
A—02 / PERSPECTIVE 10 Reporting categories.
B—02 / CLINICAL CONTEXT 19 SNOMED-CT clinical
C—02 / CONNECTIVITY EMIS+ SystmOne Two clinical systems. IM1 / READ + WRITE
+ Platform counts and integration claims from the supplied WACure content and Functions & Features workbook.
14 What comes nextINNOVATE UK / THE RESEARCH FRONTIER
INNOVATE UK APPLICATION RANK 1st
THE WORK, RECOGNISED. 24 selected661 applications.
89.3% APPLICATION
FUNDED RESEARCH / NOT A LIVE FEATURE Why ask what therecord already knows? PERSONALISED POSTERIOR REFINEMENT PPR is our research into an EHR-conditioned consultation: use the history, adapt the questions, and make the reasoning explainable to a clinician.
PATIENT RECORD / ILLUSTRATIVE
Context AGE KNOWN MEDICATION KNOWN ALLERGIES KNOWN
Apply record context BEFORE CONTEXT / FIXED SEQUENCE 05 QUESTIONS
− How old are you?AGE / ALREADY IN RECORD
− What medication do you take?MEDICATION / ALREADY IN RECORD
↳ When did this begin?NEW CONTEXT / ASK THE PATIENT
− Do you have any allergies?ALLERGIES / ALREADY IN RECORD
↳ What has changed today?NEXT RELEVANT QUESTION
… The record can answer some questions before the patient has to.
EHR-CONDITIONED SEQUENTIAL BAYESIAN EXPERIMENTAL DESIGN ADAPTIVE QUESTION SELECTION CLINICIAN-EXPLAINABLE
+ Illustration of the PPR research direction. Phase 1 targets a validated prototype. Further phases depend on results and approval. UK patent application GB2506289.4, April 2025.
15 From activity to understanding38 REPORTS / 10 CATEGORIES
See the systemas it actually moves. Every interaction leaves a trace.
01 Messaging↗ 02 Appointments↗ 03 Demographics & equality↗ 04 Response times↗
MESSAGING / ONE PRACTICE ILLUSTRATIVE PATTERN · NO PATIENT DATA
09:00 12:00 15:00 18:00
One patient 01 One practice 02 One PCN 03 System level 04
Follow delivery, reading and response through the patient journey.
PATIENT DETAIL WITH IG SUPPRESSION + Selected perspectives from 38 production-ready reports across 10 categories, covering NHS DSIC reporting epics E00028–E00032. The visual pattern illustrates scale, not measured outcomes.
16 A day with WACure08:00 — 17:00 / an illustrative day
It all comes together.Every working day. Follow one practice day.
08:00:00
SYSTEM / 01
▶ Play the day 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00
CLINICAL TIME 08 09 10 11 12 13 14 15 16
08:00
08:00 08:14 09:10 09:11 09:13 10:20 11:05 12:30 13:40 14:10 15:20 16:40 17:00
MOVE THROUGH THE DAY 01 / 13
A new clinical day. The same finite capacity. A connected system around it.
THE OBJECTIVE More value.In the same clinical day.
+ Illustrative workflow sequence. Times and visual changes explain platform mechanisms; they do not represent measured performance outcomes.
17 A larger ambitionPROVEN HERE. BUILT TO TRAVEL.
ONE PRACTICE → ONE PCN → A HEALTH SYSTEM
We’re building this insideOn purpose. 18 Time, made more valuableEVERYTHING COMES BACK TO THIS.
Maximiseevery clinical slot. THE CONNECTED CONSULTATION ↗
10:40 ✓ PATIENT READY✓ CLINICIAN READY✓ CONTEXT READY✓ RECORD READY
ONE SLOT. EVERY POSSIBILITY.
